Privacy Policy

1. Information We Collect

We collect different categories of personal information to provide our services optimally:

• Contact Information: such as your name, email address, phone number.
• Reservation Information: details of the booked excursion, personal preferences, payment information.
• Navigation Information: data collected through cookies and similar technologies during your browsing on our site (IP address, browser type, pages viewed, etc.).
• Communications: any correspondence exchanged with our team (emails, messages via our contact form, WhatsApp, etc.).

2. Use of Your Information

The information we collect is used to:

• Provide our services: process your reservations, respond to your inquiries, and manage your excursions.
• Improve our site and services: understand how you use our site to improve the user experience.
• Communication: send you reservation confirmations, information about your excursions, or promotional offers if you have given your consent.
• Security: protect our services against fraudulent activities.

3. Sharing Your Information

Flora Tours is committed to never selling your personal information to third parties. However, we may share your data with:

• Service Providers: companies that help us manage our operations (e.g., payment processors, web hosting services).
• Legal Obligations: if the law requires us to or to respond to a legal process.

4. Protecting Your Information

We implement technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: of sensitive information, such as payment data.
• Restricted Access: only to authorized individuals who need this information to perform their job.

5. Your Rights

Under the GDPR and data protection laws, you have several rights regarding your personal information:

• Right of Access: you can request a copy of the information we hold about you.
• Right to Rectification: if your information is incorrect or incomplete, you can request its correction.
• Right to Erasure: in certain circumstances, you can request the deletion of your personal information.
• Right to Object: you can object to the use of your data for certain purposes, such as direct marketing.
• Right to Data Portability: you have the right to receive your personal data in a structured and commonly used format.

To exercise these rights, you can contact us.

6. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or to comply with legal obligations.

7. Cookies and Similar Technologies

Our site uses cookies to enhance your user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Changes to the Privacy Policy

Flora Tours reserves the right to update this Privacy Policy at any time. We encourage you to review this page regularly to stay informed about any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, feel free to contact us.